Job Description

As a Customer Service Analyst, you will be expected to both lead and continuously improve the businesses sales order process, right from initial enquiry, through to the release of orders to the production department.

The Role

• Title, Customer Service Analyst
• Salary, between £24,000 and £29,000
• Vacancy type, permanent
• Working hours, 36.5 hours per week (optional working hours) with half day Fridays

Duties & Responsibilities

• Analyze customer demand information on a daily basis using SAP
• Understand and anticipate customer demand, based on calculated information
• Effectively communicate variations with Production Planning to ensure order precision
• Manage company’s dispatch process raising pick lists, to confirm load and delivery requirements for all customer collections and deliveries
• Ensure ALL orders are delivered on time and in full to customers
• Raising and managing orders through the company’s order system
• First point of contact for registered company clients
• Integrate customer demand and analyze variation through Electronic Data Interchange
• Understand customer requirements / agreements i.e. stocking policies, special transport requirements, dispatch schedules etc.

Company Benefits

• Free onsite parking
• Company pension scheme
• Internal career progression plan
• Flexible working hours

Required Knowledge, Skills, and Abilities