Job Description

They have positions available in their Mortgage team. These are full-time positions working 35 hours per week during core office hours to start as soon as possible.

Duties and responsibilities of a Banking Associate (Mortgages) will include:

• Key point of contact for customer liaison, talking to Intermediaries and Financial Advisors
• Handling all calls efficiently, accurately and within the timescales and standards set out in service level agreements
• Using internal computer systems to maintain accurate information
• Working to strict FSA regulations
• Working at all times in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management
• To identify opportunities for productivity improvements to systems and procedures

The hour rate starts at £9.30 ph with overtime available once you have completed training. Hours of work are 35 hours per week.

Required Knowledge, Skills, and Abilities

Ideally you will have previous telephone customer service experience. However, if you have face to face customer service skills but are quick to learn and you have a strong desire to work in an office environment you could be suitable for these roles. You will need to pass a DBS and Credit check.