Job Description

Key Result Areas:

• Acquiring new members and retaining existing members through inbound and outbound call activity
• Targeting potential members who have already started an application
• Retain members who want to cancel their membership by explaining the benefits of our products and services
• Contacting existing members who have cancelled or stopped payments to upsell the benefits of retaining membership
• Working on admin and emails received from potential and existing members

Benefits:

Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including;

• Competitive Salary
• Incentivized Bonus Scheme
• Free Benenden Health membership
• Limited onsite car parking
• Up to 35 days’ holiday including bank holiday and no current weekend working
• Pension with up to 10% employer contributions
• Excellent training and development
• Cycle to work scheme
• Employee engagement events
• Supporting local charities
• Opportunities to give back to our community through volunteering
• Mental Health First Aiders
• Free onsite gym

Required Knowledge, Skills, and Abilities

Effective questioning and listening skills. Enjoys working to KPI’s in and sales driven environment. Self-motivated, professional and resilient at all times. Excellent telephone manner and ability to think on your feet. Enthusiastic, dynamic and positive attitude. Strong negotiation influencing skills. A full induction programme and on-going training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 4 weeks’ full-time training Monday to Friday, 9am-5pm, starting on 25th January 2021. You must be available for the whole training period and have no annual leave during this time.