Job Description

Key Responsibilities Include;

• Managing key relationships with assigned customers, ensuring the SLA's in place are maintained and the customer is happy
• Be a single point of contact for assigned customers, being the link between the customer and various internal functions such as Customer Service, Logistics and the senior management team
• Manage any client issues is an efficient and time effective manor, with limited impact to the customer. Where possible proactively highlight any potential issues and eradicate them before they come to light
• Work with customers to understand their requirements and their key business challenges, providing solutions to support their needs
• Work with internal stakeholders by providing key MI to support with review meetings, which will help strengthen the working relationship
• Provide Customers with excellent service at all times, putting the customer at the heart of all decisions made
• Work to strict timescales in a fast paced and ever changing environment

The role does not involve generating new clients / business and does not come with associated sales targets. The role is to manage existing customer relationships only

What's on Offer

This is an exciting opportunity to join a growing business based in the Wakefield area.

This is an office based role, working Monday to Friday 08-30 to 17-00

The role offers a salary of between £26,000 and £30,000 dependent on experience with company benefits including free on-site parking

Required Knowledge, Skills, and Abilities

Experience in a similar B2B customer service / internal sales based role. Ability to manage strict SLA's. Ability to use own initiative to manage issues and problems within short timescales. Ability to build strong working relationships. Strong communication skills both written and verbal. Strong commercial awareness. Self-starter and proactive mind-set.