Job Description

We are looking for individuals who have at least 1 years credit control experience and who have a real thirst for the position.

• Direct contact with clients by phone
• Credit control via email where appropriate
• Issuing chasing/warning letters according to strict deadlines
• Escalation of non-payers for legal action & follow up on developments.
• Production and mailing of statements
• Maintenance of up to date detailed credit control notes
• Responsible for collection of payments via BACS, Cheque and recurring credit card payments
• Encouraging clients to settle outstanding invoices by Direct Debit.
• Develop strong relationships with customers to improve credit control efficiency
• Liaison with other team members to update on progress/contribute to preparation of debt position to rest of business.
• Liaison with Account Management and other internal functions to resolve problem accounts.

Required Knowledge, Skills, and Abilities

Previous experience of credit control essential. Experience of collecting overseas debt, especially the US, would be an advantage. Approachable; strong team player. Self-starter. Proven credit experience. Ability to deal with a challenging sales ledger profile with successful outcomes. Experience of Sage finance packages would be an advantage, though not essential. Excellent telephone manner - firm but professional. Good, accurate written skills/manner. Excellent attention to detail. Enthusiastic, keen to be involved. Excellent communicator. Organised.