Job Description

As part of our Road Logistics Sales team, you will be liaising with all relevant parties to ensure that our customer expectations are met/exceeded during the movement of their goods across Europe. You’ll be in communication with a variety of people and using IT systems to process requirements from customers and overseas agents. It’s a varied role and your training will equip you to be involved in problem solving, finance tracking and supporting the account managers with their day to day duties. This is a 2.5 year apprenticeship programme, during which you will earn as you learn, combining practical on-the-job training with study towards a Level 2 Customer Service apprenticeship, followed by the Level 4 Sales Executive apprenticeship. In the first half of your apprenticeship you will focus on getting to grips with delivering excellent customer service, and in the second half you will build on this foundation to develop specialist Sales skills – you may even be given your own Customer Service or Sales Account to manage! You will work within a successful Sales team while learning everything you need to know to be a top sales performer whilst supported by your peers, your managers, and the apprenticeship team

Your Responsibilities

• Provide the very best in customer service, being the main point of contact for a large customer base
• Process bookings from customers/overseas agents either by telephone or email
• Organize the movement of cargo to ensure that the customer’s expectations are met
• Process sales and purchase invoices in accordance with Company standards
• To profile specific market requirements and/or existing customers to develop their business further

Good Reasons to Join

You will be joining an amazing group of apprentices and can look forward to competitive starting salary, attractive benefits and an Apprentice NUS discount card, support to achieve professionally recognized qualifications, a network of mentors, line managers and friends to help you along your journey

Required Knowledge, Skills, and Abilities

Strong customer service & communication skills (written and verbal). Strong organizational skills and IT skills. Resilience, positive attitude and a drive to succeed. Self-disciplined, proactive and motivated. Right to work in the UK. Five GCSEs at grades 3–9 / A*-D (including Math & English). Candidates must either have a full driving license or pass their test during the two year apprenticeship.