Job Description

KEY ROLES AND RESPONSIBILITIES

• Exceed customer expectations and provide a first class customer service by responding quickly and accurately to our customer needs
• Develop great parts interpretation skills to help quickly identify the right parts needed
• Professionally and politely correspond with customers via phone and email
• Develop the skills needed to quickly and accurately navigate manufacturer Electronic Parts Catalogues and in particular Mercedes, DAF, Volvo, Scania, Renault, Iveco and MAN
• Utilize great written and verbal communication skills to help develop productive customer relationships
• Help resolve customer queries
• Attend to customers at our Trade Counter and deal with customer requests and collections
• Provide accurate customer quotations
• Assist with processing warranty claims
• Process payments
• Validate, update and maintain customer records
• Process Returns Authorizations and organize returns and collections from customers
• Liaise with staff at our national depots
• Check trade magazines and websites for potential new customers
• Assist with general office administration

Additional Information:

• 25 days annual holiday which increases to 28 days with service, plus 8 statutory days
• 40 hours per week
• Corporate clothing provided

Required Knowledge, Skills, and Abilities

Good communicator. Be keen and enthusiastic. Knowledge of the Commercial Vehicle parts aftermarket. Diligent and self-disciplined attitude and work ethic. Excellent IT skills. Professional telephone manner. High levels of literacy and numeracy.