Job Description

You don't need any parts experience but you will be able to get the best out of the team from experience managing people in fast paced environment.
Key activities will include:
Sales performance

• Lead, manage and motivate the Parts Sales Executive Team to achieve and exceed sales targets
• Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales targets are met
• Distribute targets equitably and in accordance with the allocation of the customers and the skill and experience of each team member
• With the support of the Centre Manager, plan and implement promotional activities and campaigns to enable sales targets to be met
• Maintain own product knowledge and awareness of competitor activity

Managing the team

• Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI's, and provide developmental or corrective support where required
• With the TPS Centre Manager, ensure the sales team is motivated through creative incentive schemes and rewards

Customer

• Allocate customer sets to each Parts Sales Executive to assisting them to focus their approach and build long term relationships with the customers
• Provide and maintain an excellent level of service to customers via the team
• With the Centre management team, monitor delivery schedules to help maintain and improve service levels
• Conduct business with the highest level of integrity and professionalism Systems and processes
• Ensure the proper and accurate use of all business systems throughout the team in a timely manner
• Ensure compliance with business standards and processes, financial, legal, warranty and ethical guidelines
• Liaise with warehouse team that all returns and credit sales transactions are swiftly dealt with and authorized appropriately
• Manage customer credit against limits and process credit escalation requests to the Centre Manager

What we can offer you:

• A genuine platform for you to develop your career and skills through our industry leading training and development programmes.
• A Volkswagen Group induction programme that provides you all of the knowledge for you to excel in the workplace
• An honest and trustworthy place of work with an opportunity to join an exceptionally knowledgeable team of industry professionals

Required Knowledge, Skills, and Abilities

Have a proven track record of Sales Team management experience gained in a B2B environment. Be passionate about providing a great customer service experience. Be a confident and capable communicator who can build strong relationships with all key stakeholders. Have a high degree of IT literacy and a proficient user of MS Office.Ability to provide exceptional customer service experience. Sales Focus. Results Orientated. A passion or interest in the automotive industry or providing great customer service. Ability to lead, manage and motivate a team of Parts Sales Executives.