Job Description

Responsibilities

IT Customer Service Advisor - Scandinavian
IT, Help Desk, Technical Support, Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, West Yorkshire, Yorkshire, Norwegian, Finnish, Danish, Swedish, Scandinavian
Salary: cca. £20,000 p.a. + Benefits
Location: Wakefield area, West Yorkshire
At commutable distance by car from Huddersfield, Wakefield, Leeds, Shepley, Denby Dale, Kirkburton, Skelmanthorpe, Holmfirth, Halifax, Brighouse, Grange Moor, Flockton, Dewsbury, Barnsley, Bradford,Doncaster, Rochdale, M1, M62, West Yorkshire, South Yorkshire
Ref: 362SC

*** Candidate must be a car owner as the company is difficult to reach by
public transport ***
*** Open to recent graduate too, training will be provided ***

Main duties:
To provide IT related technical support and customer service for new and existing clients with orders, deliveries, payments and refund process also help them to find the right products.

• To maintain and develop the relationship with new and existing clients in order to maximize the sales on the European market
• To organize, manage and track delivery
• To manage existing accounts
• To provide technical support on the helpdesk
• To deal with aftersales enquiries and complaints
• To deal with IT related technical and products problems
• To provide excellent standards of customer service
• To liaise with other departments internally to resolve customers queries

Salary

• cca. £20,000 p.a. + Benefits

Required Knowledge, Skills, and Abilities

Fluent in Finnish or Norwegian (written and spoken). Fluent in English (written and spoken) to high standard. IT help desk, technical customer service experiences required. IT studies would be a strong advantages. Experience in the IT sector is a bonus. Excellent telephone manners. Able to work independently and as part of a team. IT Literate and numerate. Car owner due to the company's location (no local public transport).