Job Description

Key Responsibilities of a Trade Counter Manager:

• Providing a consistent high level of customer service to large variety of customers to ensure customer retention and growth

• Managing customer accounts, both reactively and proactively

• Working with an extensive product base and developing strong product knowledge

• Providing quotes and dealing with customer requirements

• Checking stock availability and potential lead times

• Proactively managing promotions and point of sale materials

• Processing orders, ensuring details are entered accurately

• Liaising with warehouse and dispatch teams to ensure orders are delivered on time

• Processing returns and recording order discrepancies

• Working as part of a wider team, providing support to other departments when required

Required Knowledge, Skills, and Abilities

Previous experience in a retail or customer service role is preferred but transferrable skills will be considered. Confident communicator and highly customer focused. Conscientious with an attention to detail. You will be a team player, have a helpful attitude and uphold our values. Well organized with the ability to multitask and work under pressure at times. IT and grammatically literate with ability to learn a new IT system.