Job Description

We are seeking an enthusiastic and customer-orientated Retail Sales Advisor to join our expert team of passionate and dedicated colleagues. This isn’t your standard Retail role as you’ll be doing much more than standing behind a checkout! You’ll be given the opportunity to get involved in a variety of tasks including contacting and visiting customers to promote our products and services, responding to customer queries in-store and over email and ensuring we have a store to be proud of.

Don’t worry if you don’t know much about the health and safety industry or personal protective equipment (PPE), as we’ll teach you all there is to know, and provide you with a platform to learn, develop and grow.

This is a part time role 8hrs each on Monday & Tuesday, 4hrs on Wednesday and Saturday mornings on a rota basis (with time off during week) with a total of 20hrs a week.

What you’ll be doing

• Delivering outstanding levels of customer service
• Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services.
• Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable - a store we can be really proud of.
• Processing customer transactions and responding to customer enquiries using our bespoke IT software

What do we give you in return?

• excellent pension and life assurance scheme
• bonus scheme
• high street retailer discount scheme
• health purchase plan
• 24 days’ annual leave + holiday purchase scheme
• Community Volunteering days – two days’ paid leave annually to volunteer for a project or charity that means the most to you.

Required Knowledge, Skills, and Abilities

Experience of working face to face with customers, preferably in a retail environment. An understanding of what makes a great customer experience. Experience in account management. Comfortable making up to 20 promotional calls a day to business customers. A full UK driving license (desirable). An understanding of IT systems to process transactions and respond to customer enquiries. Flexibility to cover colleague shifts (team absence, holidays).