Job Description

Key Contribution Areas

• To greet customer with a sincere and warm welcome and ensure they are aware you are there to help
• Ask open questions to find out customers needs
• To recommend, select and locate the correct merchandise for the customers needs
• To provide information about in store offers, promotions and store cards
• To receive and process cash and card transactions
• Be aware of latest trends and remain fully updated on product knowledge
• Maintain a customer friendly and customer focused environment at all times.
• Guarantee a high level of customer service at all times.
• Educate and guide customers about Flannels, the brands and the product we sell.
• Offer alternatives and add on sales as and when necessary
• Ensure store standards are complete and the store is prepared for the next trading day
• Comply with all Flannels policies and procedures at all times.

This role has no guaranteed hours of work, hours of work can therefore vary from week to week and, as a result, there may be weeks when no hours of work are offered.

Required Knowledge, Skills, and Abilities

Excellent communication skills. Able to work effectively within a team environment. Customer focused. High level of personal energy to drive projects to completion. Confident and assertive. Positive and enthusiastic with a can do attitude. Passion for fashion retail. Professional manner. Trend aware and well presented at all times. Flexible and reliable.