Job Description

Salary Grade A - £17,500 with increases to £18,300 after six months and £20,300 after 12 months, subject to satisfactory development and performance.

Our client base is continually growing and your role will provide the link between the charity, our existing clients and their creditors by ensuring that all queries are resolved efficiently.

It’s a rewarding and challenging role, and to give you the best possible start you’ll spend your first 4 weeks at our virtual training academy, where you’ll build the skills and knowledge you need to make a lasting difference to our clients’ lives. And in return for your hard work and commitment, we offer a generous benefits package that includes 24 days annual leave, a personal pension plan, a healthcare cash plan, travel season ticket loans and more.

So, if you’re ready to help our clients, and contribute to help the nation’s financial recovery, we’d love to hear from you.

We don’t just care about our clients - we look after everyone who works with us. In return for your hard work and commitment, we offer a generous benefits package that includes:

• In role development pay increases related to performance after 6 and 12 months

• 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays

• The ability to buy and sell annual leave

• Travel season ticket loans

• Cycle-to-work scheme

• Group personal pension scheme

• Westfield Health cash plan

• Employee assistance programme

• Financial planning

• Long service awards

Required Knowledge, Skills, and Abilities

Your time will be spent answering inbound telephone calls so you should have strong verbal communication skills, ideally with previous experience in a customer facing role. Your role will include the likes of updating balances, reference numbers, completing debt transfers, answering general enquiries or referring our clients to other departments within the Charity.