Job Description

• Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments
• Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer
• Advise customers on threshold levels for bulk deliveries by analyzing and monitoring the signalman sites
• Providing existing and prospective customers with price information on request
• Process applications / accounts for Customers
• Liaise on a daily basis with Sales Managers and Area Business Managers on all aspects of Sales support for specific customers in the channel
• Deliver the sales support part of the channel strategy set out in the specific business channel KPI’s
• Help to maintain customer accounts in CRM (Salsa)
• Calling existing customers to secure orders to meet or exceed required targets
• Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
• Provide feedback on KPI’s for the channel in relation to sales targets, quotations, order placing, aged debt, DSO
• Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints
• Raise credit / debit notes as directed
• Update prices in SAP as and when necessary

The Sales support advisor is responsible for the sales generation and provision of excellent customer support within a designated channel (Automotive, Industrial, HDDO or Distributor).
Reporting to the Sales Support Manager for day to day reporting and the Channel Sales Manager for all commercial and specific customer support functions.
Sales – To actively support the Sales Managers and their Area Business Managers in delivering the sales strategy of the channel.
Helping to deliver results against target budgets.
Controlling aged debt in conjunction with ABM’s and Days of Sales Order (DSO) overdue.
Support - Providing bespoke customer support in relation to orders, deliveries, invoicing and added value services.

Context and environment

About the Context and Environment

• Demonstrate a good product knowledge for the channel and individual customers
• Understand your customers business, order patterns, requirements and needs
• Excellent communication skills with an ability to deal with small independent businesses and large multinational organizations
• Work as part of a disciplined channel team and sales support team delivering results in relation to volume growth and GMVC
• Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth

Required Knowledge, Skills, and Abilities

Ensure all customer touch points are maximized for satisfaction. Liaison with all team members on a daily basis to deliver results in relation to volume growth, gmvc, sales support and added value customer service. Apply the principles of excellent customer service to all aspects of the role. GCSE in Mathematics, science and English or 2 years experience in sales or customer service role Excellent communication Skills. A team player. Customer focused and passionate about providing excellent customer service.