Job Description

Our client is a leading organization within the field of home improvements, interior design. They are seeking an experienced Customer Service Coordinator, the role will involve the following:

• Providing quotes to customers and dealing with various price queries
• Handling incoming calls from customers and providing advice on products/services
• Dealing with any technical queries re product size etc. until the queries are too advanced
• Passing complex queries only when necessary to the appropriate sources with smooth handover
• Dealing with sample requests, sending out proposals and proposing samples given the brief
• Liaising with decorators, contractors, as well as consumers and home owners.
• Processing customer’s orders and following them through to completion
• Advising the client on the service and progress including timescales and delivery dates etc.
• Providing quotes to customers and dealing with various price queries
• Liaising with the field sales team re orders and product information
• Administrative support for the sales team and general office duties as appropriate

Required Knowledge, Skills, and Abilities

The ideal candidate will be computer literate, have strong organizational skills and a confident telephone manner due to the nature of the work. An interest in design and a creative flair would also be ideal.