Job Description

Our client is looking for experienced customer service professionals who have experience of working within a contact Centre environment. Experience of working within banking/financial services would be a benefit for this role.

Day to day you’ll be:

• Contacting our customers to discuss their financial situation.
• Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer.
• Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams.
• Where necessary working to defined processes managing cases through the courts to recover monies owed.
• Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
• Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience.
• Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.

Required Knowledge, Skills, and Abilities

Excellent communication and listening skills with the ability to empathize and deliver a heartfelt service. The ability to be insatiably curious, asking questions and negotiating to deliver the best solution. Flexible working to suit customer needs and business demands. Previous face to face or telephone based customer experience. A caring, positive attitude with a genuine desire to exceed our customers’ expectations.