Job Description

Sustainably grow revenue from a range of existing firms within a defined customer group, in order to deliver or exceed an agreed set of financial targets and business objectives, through high quality Account Management in a desk-based sales environment. Promptly resolve day-to-day operational and customer issues to drive up customer satisfaction, reduce attrition and hunt for new opportunities.

• Pro-active selling and negotiation of commercially sound contracts for existing customers.
• Achieve or exceed targeted revenue for LN products by identifying up-sell or cross-sell opportunities and proactively promoting products and services.
• Rapidly identify key account issues / needs and demonstrate the business value of LN products.
• Ensure customer experience is in line with agreed targets, in terms of quality and frequency of contact.
• Build strong relationships with key decision makers and influencers at each organization, resulting in revenue protection and growth.
• Manage incoming sales leads and ensure subsequent sales are completed within a timely efficient manner and within agreed KPIs.
• Contribute to development and help implement marketing programmes to increase awareness, purchasing and retention of our services.
• Accurately record customer and market feedback on LN business and services in a form which can be used to meet evolving needs of customers.
• Working alongside New Business teams to maximize opportunities in defined markets. Also, other stakeholder departments (e.g. Product adoption, Editorial, Marketing, Credit control or Product Development) to ensure integrated customer care approach and market needs are being met.
• Adhere to planning, documentation and data recording in line with agreed methods and targets.
• Completion of customer activities and the updating of sales pipeline using the LexisNexis CRM system.
• Any other duties as reasonably requested.

Required Knowledge, Skills, and Abilities

Experience of working within a B2B sales environment and retaining and growing customers in a desk-based sales environment with the ability to build lasting and trusting partnerships with customers. Demonstrable ability to spot commercial opportunities, with strong customer services and sales support background. Excellent communication skills essential, as well as time management and planning.