Job Description

Our client a Manufacturing company based in Richmond has an exciting opportunity for someone looking to start their career within operations and work their way up.

Duties to include:

• Process customer orders, raise invoices and manage the dispatch and delivery of the products by strict deadlines given.
• Forecast and manage product stock in the office
• To investigate and resolve any issues that arise with failed deliveries.
• Regular reporting back to department manager & inform them of discrepancies, issues, urgent enquiries etc.
• Contact and liaise with all customer accounts.
• Manage orders with e-commerce accounts such as Amazon and EDI systems such as Kewill.
• Answering emails, phone calls or letters to the company and dealing with a range of enquiries.
• Deal with the Company’s customer service via email, phone and post.
• Undertaking research as necessary to both inform and advise product development.
• Updating product price lists.
• Providing general organisation and any other general office support that may be required.
• Travelling to meetings and trade shows as required by the role.
• To take part and work at company events such as consumer shows/events and clients store promotions.
• To carry out any other duties required as directed by management and support additional teams/departments.

Key Skills Required:

• Be numerically proficient to deal with invoicing, promotions and general orders
• A keen eye for detail to ensure all orders are processed correctly without mistakes
• Be data savvy and organised – Quick with data and numbers
• Work well to strict with deadlines and daily tasks
• Enjoy multi-tasking and while working alone and in teams
• Degree educated or minimum 1-year experience in a similar role – Finance, Logistics, Operations
• SAGE or similar software

Required Knowledge, Skills, and Abilities

• Be numerically proficient to deal with invoicing, promotions and general orders • A keen eye for detail to ensure all orders are processed correctly without mistakes • Be data savvy and organised – Quick with data and numbers • Work well to strict with deadlines and daily tasks • Enjoy multi-tasking and while working alone and in teams • Degree educated or minimum 1-year experience in a similar role – Finance, Logistics, Operations • SAGE or similar software