Job Description

• Your role is to respond positively to customer telephone enquiries relating to service and repairs and ensuring the vehicle will be ready at the time agreed.
• You will be answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon and checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.

• You will liaise with the Aftersales Manager to ensure workshop loading suits diary bookings and produce invoices for completed work and explain the content to customers.

• Ensuring you are fully prepared for our customers visits and ensuring that every aspect of their visit is catered for in a positive and professional manner.

Schedule:

• 8 hour shift

Experience:

• Service Advisor: 2 years (Required)

Education:

• GCSE or equivalent (Required)

License:

• Full Driving (Required)

Work remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

Experience gained from a similar role is essential, preferably within a franchised dealer environment. Strong sales and communication skills. Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately. The ability to build rapport and develop and maintain strong working relationships. Create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment.