Job Description

As a Customer Support Advisor, you’ll be responsible for dealing with inbound and outbound calls with our customers, resolving issues and ensuring every one of our customers is happy as well as responding to queries via email. You will need great attention to detail and some admin skills including basic excel skills.

If that already ticks a lot of your boxes then you might be keen to know that we’re:

• Based in Central Leeds (about 10 minutes’ walk from the train station)
• Looking for someone to start as soon as possible and make the role your own
• Eager to reward success with internal progression and future opportunities
• Open, honest, transparent and ready to welcome you into our team, whatever your background
• Salary of £17,000 - £19,000 based upon experience

Benefits:

• Casual dress
• Company pension
• Life insurance
• Referral programme

Schedule:

• Monday to Friday
• No weekends

Experience:

• telephone based customer service: 1 year (Required)

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Work remotely:

• No

Required Knowledge, Skills, and Abilities

We love our customers, they’re great people who help us pay the bills. We all pitch in, roll up our sleeves and work to get the job done. We seek out change because we love improving our business. We manage our own workloads and avoid micro-management styles. We’re ambitious and we love people with even bigger ambitions.