Job Description

The role will be to assist the branch manager with the smooth day-to-day operations of the branch, ensuring all our customers receive a fantastic experience.

Main Duties:

• Dealing with the general public and corporate clients on the phone and in person
• Taking bookings, processing paperwork and payments and explaining terms and conditions to customers
• Resolving problems and delivering outstanding customer service
• Selling additional extras such as additional protection, GPS, baby seats, additional driver cover, and luxury features etc.
• Managing the team of vehicle valeting staff and opening/closing when manager is off
• Completing daily reports, paperwork and stock allocation
• Arranging and undertaking vehicle maintenance, checking mileage, damage etc.
• Showing vehicles to customers and recharging damaged vehicles to customers

Additional pay:

• Bonus scheme
• Commission pay

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekends

COVID-19 considerations:
Easirent is committed to following Government guidance on the prevention of COVID19

Experience:

• Sales: 1 year (Preferred)
• customer service: 1 year (Preferred)

License:

• Full driving (Required)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Hold a driving license and meet the criteria for our insurance. Previous experience as a Sales Consultant / Executive (or similar) in the car rental sector and a passion for cars would be desirable. Be reliable, flexible and able to demonstrate high standards when working to targets / KPI’s / customer expectations. Have demonstrable communication skills. Be able to work under pressure and handle complaints. Be able to work together as part of a team to achieve a common goal. Be computer literate. Fluency in more than one language (in additional to excellent English) would be advantageous as we regularly attend to customers from across the globe.