Job Description

Role Responsibility

• To carry out general receptionist and administrative tasks, answering phones, processing emails, filing, organizing paperwork, cleaning in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
• To effectively carry out receptionist and administrative tasks as agreed within the Service Level Agreement as designated to HMRC Bristol RC
• To have a full knowledge of all areas which have to be covered in the course of duty
• To issue keys to client and colleagues
• To clear and refill coffee room to include replenishing tea, coffee milk and sugar when necessary
• To operate till as per training given, to include cashing up
• To follow Profit protection procedures
• To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the Front of House Manager, only after correct training has been given.
• When required to assist the catering department in the café shop
• When required to assist in the mail room
• Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.
• To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
• To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
• To ensure you wear all personal protective equipment provided and specified for the tasks
• To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.
• To deal with any complaints / issues from customers immediately and report directly to Front of House Manager.
• To participate actively within team meetings in order to develop ideas to enhance service offer.
• To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / General Manager
• To be flexible to work additional hours in order to cover holiday and sickness within the team.
• To assist with the lifting and movement of furniture within a team or at preparation for meetings
• To work at all times, with awareness of surroundings and behavior required, plus security procedures in place
• To complete any paperwork pertinent to the area of work
• To offer excellent customer service to all customers
• Secure building at night time
• It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required

Required Knowledge, Skills, and Abilities