Job Description

Main responsibilities:

• Manage the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
• Managing and coaching in the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
• HR; Conducting regular 1-2-1s, performance development reviews with the showroom team, delivery and implementation of performance improvement plans when required
• Working with Installation Managers to ensure service standards of installers and installations are maintained
• Working with the Assistant General Manager to identify individual training requirements across the showroom team
• Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
• Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
• Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
• Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams
• Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locally
• Ongoing recruitment of exceptional Kitchen Sales Consultants, Assistant General Managers, Kitchen Design Surveyors and Information
• Advisors to achieve showroom targets and budgets
• Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom
• Motivate a large team to achieve key performance metrics

Previous kitchen experience is beneficial but isn’t essential in this role as we believe in growing our talent. We provide full training when you join through our 12-week management training programme.

Training:

You’ll be enrolled onto our comprehensive Management Academy course from your first day in the business, fully supported by a Management Trainer. To start, you will learn about our product ranges, and CAD system and be trained on how to design a Wren kitchen on our Kitchen Academy, fully immersing yourself into the role of a Kitchen Designer. Our Academy is a residential course which is expensed with travel and accommodation, as well as breakfast and evening meal allowances.

In the following weeks, you will participate in a blended management programme, which will equip you with all the knowledge and skills required to succeed in your new role. You’ll develop your kitchen and management knowledge through e-learning modules and face-to-face support from a Management Trainer.

What's great about working for us?

• A fantastic team environment, with great facilities
• Uncapped earning potential
• Commission paid during annual leave
• Excellent training and development programmes
• Fantastic career progression
• High-quality IT equipment and software
• 25 holiday days (pro rota)

Required Knowledge, Skills, and Abilities

Over the next few years, we’ll be opening showrooms all across the UK. Our showrooms are the best in the business, but ultimately, Wren is defined by its people. We are looking for self-motivated high achievers who are passionate about looking after our customers. Kitchen design experience is preferable but not essential. You’ll have experience in a retail or sales management role for a minimum of 5 years. You can work 40 hours a week including weekends and evenings. You’re customer-focused and prepared to work in a fast-paced, ever-growing environment. You'll have the ability to motivate a large sales teams to achieve KPIs. You'll be results-driven and have experience hitting or exceeding targets. You’ll be located less than 45 minutes to a Wren Kitchen showroom.