This is an exciting opportunity to be part of the leadership of our Samsung Business Services Centre - SBSC - Team based in Leeds, delivering best in class support and experience to Enterprise customers on behalf of a leading global brand. Our SBSC team supports those Samsung Enterprise customers who have chosen to invest in Samsung products and services.
You will be responsible for leading the Frontline and Operational Support team managing a wide range of contacts from general enquiries through to complex technical issues. You’ll share their passion for technology and their customer focus, and will support them in delivering the best possible customer experience, empowering your team to take ownership of enquiries, to make things easy for customers, and to resolve enquiries at the first point of contact.
What you’ll be doing:
What’s in it for you?
Don’t forget, you’re part of a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
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