Job Description

Your days will be fast-paced and busy, but you will have a friendly and professional team around you, all working together to reach a common goal: providing customers with the information they need whilst putting a smile on their faces. So, if you have excellent problem solving skills, a passion for supporting customers and want to progress your career, this is a brilliant opportunity you won’t want to miss.

Responsibilities:

• Working cooperatively and effectively on your own and as part of a team, delivering technical support that meets customer service standards
• Acting as point of contact for customers, responding to calls and emails, and if needed making outbound calls
• Supporting with customer complaints, with the goal of customer satisfaction and retention whilst resolving their issues.
• Being empathic to individual customer requirements and emotional states, while ensuring customer requests are handled firmly and sensitively
• Being adaptable in order to effectively support and contribute to developments and improvements within the customer service team

Required Knowledge, Skills, and Abilities

IT literate and competent using databases, spreadsheets and email. Able to demonstrate individual accountability. Previous customer service experience handling a high volume of calls. Well organized and self-disciplined with the ability to multitask, working quickly and calmly under pressure. Positive, responsive and approachable attitude to conflicting customer demands. A genuine interest in helping customers and providing an excellent customer experience.