Job Description

As a Metering Customer Service Advisor, you will ensure domestic and commercial water meters are read accurately and timely. You will be expected to provide wherever practicable, immediate resolution of metering issues, whilst ensuring the delivery of excellent customer service.

You’ll be expected to attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action which includes the repair or exchanging of water meters. You will provide basic advice and information for customers in relation to their water supply and consumption.

You will ensure regular maintenance of meter location notes to agreed standards and carry out ‘must be reads’ as issued in order to ensure SLA compliance.

You’ll be expected to take responsibility for the correct and safe utilization of all equipment provided and act as a front line representative of Yorkshire Water, ensuring that vehicles, corporate clothing and equipment are maintained appropriately and company values and behaviors are demonstrated during all activities.

Flexibility will be required as there will be occasional work on Saturdays.

Required Knowledge, Skills, and Abilities

Experience of working independently. You will require a Full UK Driving License as this role requires regular travel Ability to asset own work pattern and manage own workload. Develops and maintains effective internal and external relationships. Experience of supporting and embedding change, able to influence and drive the right culture and behaviors. Experience of working in a Customer service environment. Good attention to detail. Ability to work on own initiative. Willingness to work outdoors. IT skills. Experience of delivering against challenging business targets. Previous experience in a commercially orientated and / or regulated environment. Previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors. Previous meter reading experience. Understanding of household plumbing and water distribution.