Job Description

This is a full-time role (10am to 6pm), working as part of our team providing an excellent response to customers and handling queries at first point of contact. You will also study for a nationally recognized qualification in Customer Service and gain valuable working experience.

Key Duties

Learning to apply a range of skills in order to provide an excellent service to customers including answering incoming calls, responding to emails, greeting customers face to face and assisting with some basic administrative duties.

• Learning to work effectively as part of a team, as well as using your own initiative, developing excellent communication skills.
• Learning to deal with all queries in an effective and efficient way.
• Learning how to accurately maintain records, both manual and computerized.
• Meeting SKT Welfare’s values.
• Effectively using IT as appropriate.
• Gaining a good understanding of procedures and policies.
• Maintaining excellent levels of attendance with your tutor sessions and successfully achieving a qualification in Customer Service.
• Support with fundraising activities and events.

Schedule:

• Monday to Friday

COVID-19 considerations:
A full covid risk assessment has been carried out to ensure the safety of all our staff and all measure are in place.

Experience:

• customer service: 1 year (Preferred)

Education:

• GCSE or equivalent (Preferred)

Job Duties:

• Answer incoming customer inquiries
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Other duties as requested

Work remotely:

• No

Required Knowledge, Skills, and Abilities

At least 4 GCSE’s or equivalent, including English and Math or be able to demonstrate that skills and knowledge have been developed. Great communication and interpersonal skills. Commitment to delivering focused customer services. The ability to take ownership of tasks and work accurately and flexibly within a busy team. Have an enthusiastic and positive approach.. The ability to deal with a range of situations and to respond to customer’s needs. Excellent IT skills.