Job Description

We are looking to recruit a Customer Services Coordinator to join our Customer Services team based in our Yorkshire office on an initial 6 month contract, reporting to the Regional Customer Services Manager.

You will be responsible for delivering exceptional levels of Customer Service for our Customer’s,

Key Functional Areas

• Ensure contact is made with every customer following legal completion and maintain regular contact throughout the 24 month warranty period.
• Effective and professional communication with customers to correctly manage customer expectations.
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
• To ensure accurate and speedy data input into the customer service operating system – Salesforce.
• Ensure the correct and effective co-ordination of remedial tasks with geographical radius and time management of field staff (colleagues) firmly in mind.
• Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks.
• Effective communications with contractors and other third parties to ensure SLA compliance.
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner.
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurized environment.
• To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary.
• A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.

Schedule:

• Day shift

Work remotely:

• No

Required Knowledge, Skills, and Abilities