Job Description

We are looking for an individual who has the appropriate skills and experience to do the job twinned with the desire and capability. As with all growing businesses the culture is entrepreneurial and fast paced.

Our ideal candidate will have experience working in a trade counter environment or similar and will understand the requirements of both trade and domestic / retail customers.

Our candidate will be strong in operations, hungry for sales, determined to succeed, be self-managed and self-motivated. They will have a warm management style, great product knowledge and have the ability to build relationships with their customers. A successful candidate will be IT literate and able to pick up the systems quickly and enter data accurately. They will grow along with the business which may include growing their own team and driving change. If you are interested in this exciting opportunity, please apply now for an immediate interview.

Reporting Relationships:

The Trade Counter Assistant will be responsible to the Demand & Forecasting Manager; and ultimately to the Managing Director.

Overall Purpose:

The role’s main purpose is to serve customers over the counter, over the telephone and email. In particular they will need to assist customers with problems as necessary and, working as part of the customer services department, ensure that Trade Counter sales are dealt with promptly and efficiently.

Key Duties:

• Answer incoming phone calls, answering email enquiries and orders, deal with customers face to face over the trade counter
• Converting initial contacts to sales
• Producing quotes and sending them out
• Chasing warm leads, and following up on opportunities
• Providing support and aftersales
• Deal with daily administrative tasks
• Serve customers over the trade counter.
• Ensure orders for customers are prepared and processed promptly and accurately.
• Respond to enquiries as necessary
• Liaise with customers by the appropriate medium.
• Ensure complaints and issues raised by customers are quickly resolved.
• Liaise with couriers regarding customers’ orders.
• Book goods in returned from customers and issue to associated departments.
• Work closely with other departments to ensure customer order requirements are fulfilled.
• Assist other departments during quiet periods
• Inform management of any health & safety problems
• Suggest any improvements or ideas that would be of benefit to the company
• Act in the best interest of the company at all times.
• This role is a permanent position. Notice Period after the probationary period, the employee must give four weeks’ written notice.

Benefits:

• On-site parking

Schedule:

• 8 hour shift

COVID-19 considerations:
Clear plastic screen installed at the Trade Counter, hand sanitizer and face masks are provided for all staff.

Experience:

• working in a trade counter environment: 2 years (Preferred)

Education:

• GCSE or equivalent (Required)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

The successful candidate will have demonstrable experience and be confident in dealing with a wide range of people from diverse backgrounds. Needless to say we would expect excellent customer service skills. We are looking for people who are reliable, methodical and diligent. The department can get very busy so the ability to work effectively when under pressure is essential.