Job Description

If you're looking for a promising new role and want to be part of a successful and award winning market leader in the Fleet industry we want to hear from you.

These Customer Service Specialists will be a crucial support to our business. There's never been a greater need for our customers to have knowledgeable, professional and friendly contacts available to help with everything from their vehicle purchase to monthly payments.

The office environment requires individuals who are comfortable answering various calls and enquiries via phone and email, but a broad understanding of systems and in particular the Microsoft suite including Word and Excel.

Responsibilities include;

• Provide customer support via phone and email; responding to queries and delivering excellent customer service within the appropriate SLAs.
• To manage personal workload and time effectively and to work to strict timescales.
• Priorities customer issues and ensure they are responded to and brought to a satisfactory conclusion within the agreed time scales.

• Keeping vehicle order records and payment plans accurate and up to date.

• Logging and reporting accurate information on the system, providing updates where necessary.
• Working collaboratively with the wider team and business.
• Building effective relationships with other teams to ensure a smooth process.

Benefits include;

• Competitive salary
• Annual bonus
• 6.25% contributory pension
• 24 days annual leave with option to buy or sell
• Discounted gym membership
• season ticket loans
• Store discounts and vouchers
• Companywide events

Additional pay:

• Bonus scheme

Benefits:

• Additional leave
• Bike to work scheme
• Casual dress
• Company events
• Company pension
• Life insurance
• Referral programme
• Sick pay
• Wellness programmes

Schedule:

• Monday to Friday
• Weekends

Experience:

• Administrative: 1 year (Required)
• customer service: 1 year (Required)

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Collect and report customer feedback to ensure that best practice is recognized and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Required Knowledge, Skills, and Abilities

The ideal candidates to join these teams must be from a Customer Service background and you will need to be able to discuss examples of delivering world class service and working towards company objectives and aims.