Job Description

The role will involve providing excellent customer service for the Company and their customers, both internal and external. You will be the first contact for external customers providing help and information at a professional level at all times.

Responsibilities:

• Receipt, acknowledgement and entry of customer orders into the business.
• Liaise with production planning teams on customer demands, product stock levels and forecasts to ensure the optimum production and stock objectives are met
• Maintain any planning spreadsheets that may be required in order to manage transactions and provide essential management information.
• Ensure high level of service to customers is maintained in the most cost effect manner
• Co-operate with the Sales Team regarding payment queries, to resolve problems, disputes and proof of delivery queries whilst maintaining a positive relationship with the customer
• Ensure customer relationships are managed professionally with the objectives of retention and growth
• Maintain, develop and promote a positive corporate image and reputation with customers.
• Build and maintain strong working relationships with logistics providers to achieve efficient and cost effective delivery of product.

Salary: £Competitive Salary +benefits

Due to the amount of applications received, only those who our client wishes to progress will be contacted. If you have not received correspondence within 21 days, then please assume your application has been unsuccessful on this occasion. Thankyou for reading this advertisement.

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities