Job Description

Duties will include:

• To provide a comprehensive customer service support role for the business, taking responsibility as the ‘communication hub’ for all orders and deliveries (internally and externally) for both customers and suppliers.
• To have full responsibility for the full sales order processing function ensuring that orders are processed and deliveries are achieved on time and in full, and that the correct paperwork is raised to enable the business to raise timely invoices.
• To be responsible for the maintenance of optimum levels of stock.
• To be responsible for the raising of purchase orders and the full management of the supply of inbound goods.
• To provide a comprehensive and supportive liaison role for the UK sales team to advise of any customer service issues/ sales analysis etc.
• To provide a comprehensive and supportive liaison role within the warehouse team, planning and forecasting to ensure the right stock levels are always available for customers
• To provide a general administrative function when required.
• To provide regular up to date management information of service levels, non-conformances, complaints etc.
• Management of ecommerce customer service enquires complaints etc.
• In addition to the job requirements, as stated above, any other duties that might reasonably be asked of the post holder.
• Be responsible for the management of a Customer Services Assistant

Benefits:

• Life insurance
• On-site parking
• Store discounts

Schedule:

• 8 hour shift
• Monday to Friday

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Work remotely:

• Yes, temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

To be confident with IT and demonstrate competency in Excel and Sage. A proactive approach to building relationships with internal and external customers. To have full consideration of the need to operate within parameters of confidentiality. To demonstrate a positive, enthusiastic and proactive attitude. To be change positive and solution focused. To project a professional persona internally and externally. To work at pace with enthusiasm. To effectively communicate internally and externally and via the telephone. To deliver accurate and timely work and demonstrate exceptional levels of organization and efficiency.