Job Description

To deliver a robust quality claims on-boarding service with key focus on our customers and case quality. You will provide advice to our clients at the outset of their personal injury claim, with management and support through each step of the initial claims process. You will provide the business with a risk assessment of the case and manage the claims process to the point of submitting the claims notification form within the personal injury guidelines.

Your main duties will include:

• Contact clients within agreed service levels and provide advice and information on the claims procedure and that of Minster Law’s Services.
• Accurately assess claims for both liability and injury.

Provide an excellent level of client care, ensuring that the right client and business outcome is optimised and achieved.

• Deal with personal injury compensation claims at the outset and be competent of procedures and timescales.

Call clients within agreed SLAs for each work provider.

Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives.

• Team Player and acts as a role model to your colleagues, working together to achieve business and team goals.
• Take opportunities to develop and stretch yourself and be passionate about developing your career at Minster Law.

About our Benefits

In addition to the salary of £17,960.13 per annum (pro-rata), we have a wide range of great benefits and perks and career development!

• Agile working, work from wherever it suits you and the business!
• Generous bonus based on individual contribution
• Pension 5% contribution
• Life Assurance
• Income protection insurance (subject to eligibility)
• Health Care Cash plan covering health and wellbeing costs
• Quarterly Megadraw where you can win some fantastic prizes
• Perkbox -great performance rewards and great discounts across retailers, dining and gifts
• Free onsite refreshments
• Competitive colleague referral schemes
• Eye sight tests
• Long service awards
• Supported transport to and from Wakefield train stations
• Travel Loans and Cycle to Work Scheme
• Fantastic company funded events to celebrate achievements

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free or subsidized travel
• On-site parking
• Wellness programmes
• Work from home

Work remotely:

• Yes, occasionally

Required Knowledge, Skills, and Abilities

Experience working within a customer service environment whether face to face or over the phone, with a proven track record of delivering excellent client care. Experience of working in a fast paced, customer focused and target driven environment. The ability to remain objective when dealing with individuals and demonstrate empathy. Excellent time management and attention to detail. Strong communication skills, self-motivated and uses own initiative. Experience of working in a contact Centre environment would be beneficial but not essential. Good numeric and literacy skills, with basic keyboard skills.