Job Description

The Car Buying Group, work with enthusiastic, passionate, and hardworking individuals. Our aim is to be one of the leading online car buying services, offering an industry leading proposition, delivering the fairest, simplest and one of the fastest ways to sell a car on line. Our passion is cars and customer experience.

As a Sales Support Assistant, you will be responsible for:

• Speaking with third party transport agents at the point of vehicle collection to gain an accurate description of the vehicles condition
• Comparing the transport agents assessment to that of the customers initial description to validate the accuracy of the information
• Creating strong relationships with vehicle purchasing colleagues who will account for vehicles that require renegotiation at the point of collection
• Providing feedback and reporting at all levels of the business to improve the quality of collections and the vehicle collection process
• Liaising with customers to obtain and process payment information and confirm the transaction as complete
• Handling pre and post-sale customer queries, such as ensuring correct documents, fines, transfer of vehicle ownership and/ or vehicle breakdowns

10.30am - 7.00pm, Monday to Friday with flexibility to work Saturdays as required (a day off in the week will be provided where a Saturday is worked). 40 hours per week.

Schedule:

• Monday to Friday

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Previous experience within a telephone/ office/ contact Centre environment. Understanding and working knowledge of Microsoft packages (excel/ word). Excellent data entry skills. Ability to priorities effectively with strong multi-tasking skills. Comfortable with speaking to customers, suppliers and colleagues at all levels. Excellent communication skills. Proven ability to meet/exceed targets.