Job Description

In this role you will be providing the highest level of customer service to ensure that all customers are very happy with the service and want to keep coming back.

On the job training will be provided as well as working towards:

• Customer Service Qualification Level 2
• Functional Skills in Math and English if required
• Personal Learning and Thinking Skills

This role will include:

• All aspects of customer service
• Dealing with customer queries
• Serving customer orders
• Cash and card handling
• General housekeeping
• Stock replenishment

Hours and days of attendance will be discussed and agreed at interview but will be a minimum of 30 hours per week.

Personal qualities

• Fun
• Friendly
• Confident
• Creative
• Helpful
• Smart
• Outgoing

Desired qualifications

• Math and English GCSE grades C (4) or above would be desirable, or equivalent qualifications

Future prospects

• After completing this apprenticeship and gaining the Customer Service Level 2 qualification, there is a possibility you could be taken on full time
• This apprenticeship will give you a fantastic and fun work experience as well as a qualification which would be useful in the future, if retail is what you are wanting to do
• There are chances to go on and do the Customer Service Level 3 qualification too

Working Week will include some weekend work - you will work a minimum of 30 hours (this could increase) and be paid the NMW for Apprentices which is currently £4.15 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekends

Experience:

• customer service: 1 year (Preferred)

Education:

• GCSE or equivalent (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

We are looking for someone who is friendly and energetic to join the team. No experience is required as all training will be provided Experience in a customer facing role is ideal, however not essential as full training will be given. Be able to use your own initiative. Some knowledge of computers.