Job Description

Main Responsibilities
The pace is fast, our standards are high and we’re proud of it, we lead the way after all! It can get really busy in our stores, therefore you need to be able to manage lots of customers, busy tills and juggling multiple tasks. But don’t worry, you’ll have lots of fun along the way and you’ll understand why you need to be a little bit mad to work here!

• Provide excellent customer service at all times to help each customer celebrate their life’s moments
• Process all sales politely, efficiently and accurately whilst up-selling on till products
• Price and merchandise stock and products correctly
• To work with the team unloading and unpacking the deliveries
• To assist with stock takes, which may include working outside the store’s normal opening hours

Retail experience is not a necessity when beginning your Card Factory story. We look for personality and a passion for customer service above all else!

We want to support a work/life balance, therefore don’t worry if you’re not available all hours of the day – just tell us via the application form when you are available to work!
What’s in it for you?

• 15% staff discount
• Mycardfactory – discounts on everything from holidays to shopping, to mobile phone contracts
• At least 28 day’s holiday, including bank holidays
• Employee Assistant Programme
• Workplace Pension
• Card Factory Foundation (our charity)
• Loyalty awards (length of service awards)
• Excellent development opportunities via our internal Acardemy programme
• Working hours & shift patterns which suit both you and the store

Required Knowledge, Skills, and Abilities

We are Grafters at Card Factory, and we really do earn the title! The pace is fast, our standards are high and we’re proud of it! We work very hard to meet the needs of our loyal customers. We understand work – life balance and can offer flexible arrangements to suit both you and the business in certain areas. The role requires someone who likes to be busy, can multitask and embraces change. Above all, you’ll be customer focused and will bring your best to the team