Job Description

In order to work effectively in a changing environment, flexibility is required from the post holder. This may be that other tasks are undertaken and/or location of base may change. These will be within the same level of responsibility and terms and conditions of employment.

Main Responsibilities

• Maintain confidentiality regarding client information at all times.
• To operate within the equal opportunities policy framework and implement the policy within this area of work.
• To ensure and maintain the Resident Liaison daily diary, record incidents and appointments.
• Submission of weekly RLO Report to Site Manager / Contracts Manager.
• Have an understanding of the works, programme and scope of works.
• Provide information for site reports and updates for client and site management.
• Prepare and distribute all communications to residents.
• Establish a resident charter, maintain files, comments / query / complaints log etc.
• Compile procedures and administration to complement your role.
• Carry out pre- visit to each resident to explain the “type of works”, and method of “works”.
• Make arrangements to complete a condition survey, Household Profile and complete relevant administration.
• Issue four week letter or induction letter highlighting areas of insurance, scaffolding, background to Breyer, contact details, site set up, start date etc.
• Keep residents informed of any changes, cancellations, progress.
• Carry out regular checks on residents throughout the day and at the end of each working day.
• Advise of any bookings and appointments, where access is denied liaise with client’s RLO or Housing Officer.
• End of day inspections, reconnection of services, ensuring Site Team provide services to be on at the end of each working day.
• Ensure that site management are immediately informed of any health and Safety issue.
• Be aware and sensitive to the special needs of residents who may be frail, elderly or mentally impaired.
• Residents are provided with dust sheets and expensive items are protected.
• Claims, compensation and complaints are dealt with within a timescale and with care.
• Be available for residents meetings, surgeries and meeting with client, as and when including Open / Fun days out and out of hour evening meetings.
• Site Meetings Housing officer, Estate Developments or Joint Management board Meetings etc.
• Be aware of public relations and refer issues to your Line Manager.
• Study and become familiar with RLO procedure manual.
• Attend compulsory Health & Safety training.
• Attend IT training where training has been identified by your Line Manager.
• Attend any other courses that your Line Manager has identified for you to enhance your training.

Required Knowledge, Skills, and Abilities

Communication skills Customer care background Ability to work as a team Computer literate in word / excel Health & Safety knowledge (Desirable) Previous RLO experience Kitchens & Bathrooms Decent Homes Standard First Aid Trained (Desirable) DBS check completed (Desirable) Asbestos Awareness Training (Desirable)