Job Description

Key Responsibilities -

• To carry out remedial works as deployed by the customer’s service team occupied and unoccupied properties – complete repairs on time/first visit
• To review defects lists and procure any materials required prior to customer appointments
• To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
• To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors

Competencies –

The role requires a confident individual with a reputation for integrity, maturity and sound judgment, ideally with some level of construction knowledge, who can communicate and negotiate at different levels.

The success of the role is to deliver consistent Customer Service within a team environment, to tight cost controls and agreed timescales.

On the job learning will be provided to develop technical knowledge and operation of web-based software system.

Required Knowledge, Skills, and Abilities

Confident with excellent communicationskills Organised and self-motivated Able to work as part of a small team with established processes and procedures The ability to manage difficult customers, understand and explain building related issues. Thorough and consistent approach Excellent customer focus with construction based customer service background preferred Ability to update defect management system as required Practical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essential