Job Description

The role as a Sales Advisor will be varied, involving customer service, sales, administration and more practical tasks, such as lock checks and ensuring the units are clean and ready to rent.

FULL TRAINING PROVIDED

Responsibilities

• Receive and process all customer emails and answers inbound sales and service calls directly from prospect or existing customers with a polite, professional, and prompt manner
• Utilize consultative approach to close quotes recommending appropriate products and services to customers through customer needs analysis.
• Generate quotations and orders through in-house database, ensuring to capture information accurately and provide input as per company quality standards.
• Close sales utilizing persuasion techniques when necessary and identifies upselling and cross selling opportunities
• Demonstrate effective communication skills, understanding the customer requirement and identifying sales opportunities.
• Follow up and chase open quotes on the system in a timely manner
• Meet or exceed personal/Sales Advisor team key performance metrics/ targets
• Maintain in-depth product knowledge in order to supply customers with the best, most accurate information possible
• Behave in a respectful and professional manner to reinforce and elevate the family business reputation.
• Strong relationships with other departments, liaise with head of storage and directors to achieve objectives.

There is a bonus scheme in place and you will also get 22 days holiday + Bank holidays, free on- site parking and an endless supply of tea and coffee.

Salary:

• £18,500.00-£19,500.00 per year + OTE
• Company pension
• On-site parking

Schedule:

8 hour shifts -
COVID-19 considerations:
We have hand sanitizer and masks available for both staff and customers. Evaluating risks regularly we actively communicate our covid policy before customers move in.

Required Knowledge, Skills, and Abilities

Proven experience as sales advisor, telesales role or customer service roles. Able to balance a customer-oriented and a results-driven approach. Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers in a professional manner. Ability to establish credibility, act decisively, but able to recognize and support preferences and priorities of the customer. Proactive, high energy team player, ability to work closely with colleagues at all levels. Strong verbal and written communication skills. Confident with technology with working knowledge of MS Office applications including MS Word and Excel.