Job Description

• Drive retention and growth among our customers by understanding their needs and helping them succeed.
• Enable a successful first 3 months for the customer in the ownership of their vehicle, and maintain this onwards throughout its life cycle.
• Maintain a cadence of communicating with customers about their needs, sentiment, and mining opportunities for deeper engagement.
• Identify opportunities for customers to act as GC Motors advocates (e.g. testimonials, case studies).
• Collaborate closely with Sales to support repeat customers, renewals, and expansion opportunities.
• Marshall resources across the GC Motors team as needed to support customers’ needs.
• Represent the voice of the customer to inform our sales process and marketing output.
• Deliver the GC Motors experience through the delivery of life cycle marketing and customer support.
• Successfully promote and re-qualify older and weaker sales leads to a level which be recaptured into a retention process.
• Engage lapsed and due after-sales leads into bookings.
• Promote, at all times, the GC Motors culture of quality and excellence and deliver the experience our customers expect.
• Exceed customer expectations at all times.

IN RETURN

We will offer a salary of

• Year 1 £21,000 (OTE £23,100)
• Year 2 on completion of CCSM1 £23,000 (OTE £25,300)
• Year 3 on completion of CCSM2 £25,000 (OTE £27,500)

Required Knowledge, Skills, and Abilities

Empathetic, positive attitude with a desire to help our customers reach their goals. A firm belief for doing the right thing. 2+ Years’ experience in a Customer Care, Customer Success, Customer Relations or similar role. Exceptional communication skills, highly organized, collaborative and detail oriented. Experience in dealing with a wide array of customer up to director level and high net worth individuals. Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals. Results-driven mentality, with a bias for speed and action. An inquisitive nature and an eye for analytics.