Job Description

Key Responsibilities:

• This is not a ‘cold calling’ sales role you will be contacting existing business customers who have previously bought from the brand on one or more occasions of which they have thousands.
• The role will involve making outgoing calls from our database of previous / existing customers (50-70 per day average initially) as well as taking in-bound calls from business customers.
• You’ll be using excellent questioning and consultative selling skills to better understand the customer requirements and provide them with suitable solutions, but also up-selling any additional items they might need.
• You’ll be continually looking for ways to increase sales and improve efficiency to make sure you meet monthly gross profit targets and agreed KPIs.
• As you’d expect it’s key that you manage new and existing customer accounts, provide excellent customer service including liaising with the wider business as well as any follow up required after sales support.

Benefits & Extras:

• Monday to Friday working hours
• A healthcare cash plan is in place to give you money back on all the basic such as opticians, dentist, physio, health screening, and so much more
• At all the offices have free parking, which means you have no additional costs or city Centre parking concerns
• They make sure you’ve got your holidays with an incremental entitlement starting at 20 plus 8 bank holiday and increasing to 25 plus 8 bank holidays the longer than you’re here
• No-one likes to work on their birthday, so after one years’ service they also make sure you get this day off too so you can go out and celebrate!
• They offer the option to buy up to 5 days additional holiday after probation
• 1 additional day’s holiday per year for 100% attendance
• Take advantage of the amazing range of products by utilizing the staff cost discount scheme
• Company pension scheme, company sick pay after 2 years’ service, on-site canteen (at the Huddersfield office), all benefits to help ease your responsibilities.

Required Knowledge, Skills, and Abilities