Job Description

Your role as a Administrator & Customer Service Advisor you will concentrate on customer service and a mixture of faults diagnostics, billing and technical support issues.

You should be calm, technically minded, fast paced, positive with the ability to handle customers and suppliers effectively.

You should have a "can do attitude", with a strong desire to succeed and possess excellent I.T, business communication skills, with a polite but assertive telephone manner.

Job Objectives

• CRM task Management - Quickly and Efficiently
• To place orders with accuracy and attention to detail
• To log customer faults and issues with suppliers and engineering teams effectively and quickly
• To manage technical enquiries in relation to wireless routers, data connectivity and networking.
• To provide effective day to day support to existing customers.
• To be competent with Excel, word, Outlook, Web portals and quick to learn technical processes.
• To manage overall workload effectively; ensuring work is prioritized appropriately
• To collect outstanding customer invoices via card payment.

Training

• Side by Side coaching
• Daily and Weekly Feedback sessions
• Classroom training
• Proof of learning tests
• Training Manual and videos Support documents
• Ongoing demonstration and support of management team.

Staff Benefits

• Company Pension Scheme
• Individual Career Development Program
• Birthday's off each year
• Broadband and Phone line free after completing probation period
• Quarterly incentives are in place, such as spa days and team building events
• 3% annual Pay rise subject to performance

Working Hours - 09:00 – 5.00 (Mon-Fri)
Salary – Up to £25,000 – Company Pension Scheme, Bonus Structure & Private Health Care

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Experience:

• customer service: 1 year (Required)

Job Duties:

• Answer incoming customer inquiries
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Work remotely:

• Yes, temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

Telecom and Customer Service Background - Advantage. Excellent Business Communications skills - Both written and Verbal. Proactive and positive with a “Can Do” attitude. Effective time management and organizational skills. Competent working alone or as part of a team. Logical approach to problem solving. Ability to work under pressure and within time constraints. Punctual and good attendance. Good understanding of customer services. Be considered intelligent and a quick learner. Computer literature and competent within technical environment. Driving License & Car – Advantage.