Job Description

You must be available to work throughout the week, including weekends..

• Give a warm welcome to every customer as they come into the store. 
• Approach and be approachable and open a conversation with the customer to establish their needs and offer advice and assistance as required
• Share your knowledge and experience on skincare, our products, wellness and therapies; give expert advice to guide customers in finding the best products for them and their needs. 
• Using a caring and knowledgeable approach, build relationships with customers so they feel comfortable and want to come back time and again.
• Take an active approach to developing your skincare, beauty, product and therapies knowledge through attending company training and personal research to become an expert in these areas. 
• Take part in any activities and promotions within the store; this includes carrying out mini-facials, arm massages or helping customers to apply products.
• Be active in making sure the store is always looking its best and is presented to the highest standards. Have an eye for detail and put anything right that you come across that is not quite perfect. 
• Undertake any ad hoc duties as directed by the Manager or Assistant Manager.
• Develop strong, collaborative relationships within the store and with people you meet from across the business. 
• Ensure any reporting and administration you are tasked with is completed accurately and on time.

Schedule:

• Monday to Friday
• Weekends

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Customer service: 1 year (Preferred)