Job Description

We are looking to recruit a Customer Services Inspection Manager to join our Customer Services team based in our Yorkshire Regional office reporting to the Regional Customer Services Manager.

You will be responsible for the Client Inspection works for the Customer Services team, to identify any necessary remedial works across relevant Miller Homes Limited Sites and ensure the on-going quality of all Homes post completion. You will liaise with the Customer Services team to meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.

Schedule:

• Day shift

Work remotely:

• No

COVID-19 Precaution(s):

• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

The successful candidate will also be responsible for managing 4 multi skilled technicians, ensuring all daily works are completed and that health & safety requirements are met on a daily basis You will also liaise with the NHBC regarding technical requirements and attend resolutions and insurance claims as and when required. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills are needed to undertake this role and a strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.