Job Description

Working in a small, busy call Centre environment, your duties will include:

• Taking inbound calls from customers and assisting with queries and issues
• Prioritizing jobs in order of importance and logging them via the company system
• Liaising with engineers, colleagues and managers and updating customers frequently
• Logging and reporting complaints and taking appropriate action to resolve them as quickly and smoothly as possible
• Upselling products and services where possible

In return, our client offers a fantastic and motivating team working environment, free parking and excellent facilities

Hours of work are 8.15am – 5pm Monday to Friday, plus every third Saturday morning, 8am – 12 noon which is paid at 1.5.

Required Knowledge, Skills, and Abilities

You will need to have strong customer service experience within a call Centre environment, together with the confidence to upsell. In addition, you will be IT literate, incredibly organized, methodical and self-motivated with strong customer focus.