Job Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

• Be the warm welcome that kicks off a memorable guest experience
• Encourage guests to partake in our Le Club loyalty program
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Clean rooms in the evening
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help

Why you should apply

• Annual bonus for all Team Members.
• Fantastic career potential with one of the UK's fastest growing hotel operators.
• Employees staff rates across our properties.

Required Knowledge, Skills, and Abilities