Job Description

What you`ll get up to as a Customer Service and Sales Supervisor

To give you an idea what to expect, you`ll be:

• Leading a team that delivers high quality customer service.
• Completing line-management duties including monitoring quality of work, performance management, rota planning, conducting regular one-to-one meetings and supporting team development.
• Ensuring the safety and welfare of our student customers.
• Promoting and delivering sales best practice within the city.
• Taking accountability for overall property presentation.
• Overseeing and completing general financial and administration duties.
• Building and maintaining positive working relationships with key University stakeholders, local authorities and local communities.

Benefits of working with uS

We recognize that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:

• You`ll be working mainly Monday to Friday, so no more working every weekend!
• We`ve earned an award for "Investors in People - Gold", so you`ll be working for an employer who really cares about you and your career
• Take time to relax with 25 days` holiday
• An annual bonus to reward you for all your hard work
• Unless stated above, you won`t be working every weekend!
• Enjoy amazing discounts at certain restaurants, retailers and entertainment venues
• And most importantly, you`ll be working within a fun, passionate and vibrant team

Required Knowledge, Skills, and Abilities

The student experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service. Ideally you will have experience within customer service and sales. Previous team leader, supervisory or management experience. Experience of performance management and people development. Experience of motivating others in the delivery of excellent customer service. A calm, professional and objective approach when handling difficult situations. Most of all, you`ll be someone who can respect, encourage and connect with the people you work with and the students who live with us.