Job Description

The right candidate will be detail conscious and passionate about delivering high quality work at pace, combining this with an ability to think analytically to solve problems.

Role Purpose:
Provide timely, efficient and accurate resolution of all invoice issues within all service level agreements.
Partner with internal stakeholders and all customers groups to offer an exceptional service and issues resolution.
Driving excellent communications to strengthen relationships and build the reputation of the brand.
Query management, through to reporting and root cause analysis, offering a proactive resolution to issues and preventing reoccurrence. 
Take ownership over the delivery of work tasks and show passion for the delivery and maintenance of a high-quality customer focus service.

Required Knowledge, Skills, and Abilities

Fundamentally, we are looking for a problem solver who can interrogate data and get to the root cause of issues. Individuals who can demonstrate their initiative, have a good understanding of working processes and are customer centric in their approach. Excellent communication skills across several channels is critical to this role.  Self-motivated, forward thinking and keen to grow with the company.