Job Description

As part of the Origin team you will receive full training in your new role, ensuring that you get the most out of your role with ongoing training to support your career.

Working shifts during our business hours, which are Monday – Friday 08.30am-20.30pm, Saturday 09:00am-18:00pm and Sunday 10:00am-16:00pm.

As an Origin Team member, you will be responsible for:

· Delivering an exceptional service to our customers

· Providing a ‘right first time’ resolution across all customer channels

· Taking full ownership of customer queries, ensuring that regular updates are provided

· Communicating with your wider team to priorities work and share best practice

· Always go the ‘extra mile’ to drive first call resolution

The Role:

· Diagnose technical issues using a variety of diagnostic tools

· Liaising with third party suppliers via an agreed process where first call resolution isn’t possible

· Full ownership of customer queries, ensuring that regular updates are provided to customers

· Be a logical thinker who can simplify jargon

Rewards:

Starting salary £17,500 (rising to £18,135 on completion of training)

£21,135 OTE (performance related pay and upsell bonus)

· Free parking

· 33 days leave (including bank holidays)

· Length of service holidays - An extra 5 days

· Employee referral scheme - Refer a friend and receive £500

· Free broadband when passed probation

· Employee pension

· Monthly staff lottery

· Employee of the month awards

· Free eye care vouchers & eye test

· Free perkbox - Includes discounted cinema tickets, tastecard etc

· Incentives and prizes

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Wellness programmes
• Work from home

Schedule:

• 8 hour shift
• Overtime
• Weekends

COVID-19 considerations:
masks to be worn when leaving work stations

Experience:

• technical broadband: 1 year (Required)

Work remotely:

• Yes, temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

· Experience in a technical role within the broadband sector is a must. · Have strong communication skills, both verbal and written · Be a friendly voice for our customers · Be professional and courteous and adhering to the Origin Broadband Code of Conduct · Be committed to your role and career development · Contribute positively to your team and customers · Be flexible around shift rota to support business needs · An understanding of ADSL, Fibre, networking and associated broadband technologies · Ability to work cross functionally