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Customer Service Office Manager
  • United Kingdom - West Yorkshire - Leeds -
2 years ago
Customer Service
Permanent,Full-time
Job Description
  • Support staff in satisfying queries and recording and resolving problems to ensure a high standard of customer care in accordance with our customer commitment
  • Retain business and promote growth within existing accounts
  • Recruit staff in consultation with the General Manager
  • Provide ongoing training for all staff from start of service and throughout their employment and regularly review their training and development
  • Ensure the welfare of all staff in the department
  • Keep all costs to or below budget
  • Other Ad hoc duties as required

Additional pay:

  • Bonus scheme

Benefits:

  • Company events
  • Company pension
  • On-site parking
  • Profit sharing
  • Wellness programmes

Schedule:

  • Monday to Friday

Experience:

  • Supervisory: 2 years (Required)
  • Customer Service: 3 years (Required)

Work remotely:

  • No

Required Knowledge, Skills, and Abilities
The ideal candidate will have proven experience in a similar role with experience of managing a busy customer service team and working towards targets.

Reference no: 22554

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