Support staff in satisfying queries and recording and resolving problems to ensure a high standard of customer care in accordance with our customer commitment
Retain business and promote growth within existing accounts
Recruit staff in consultation with the General Manager
Provide ongoing training for all staff from start of service and throughout their employment and regularly review their training and development
Ensure the welfare of all staff in the department
Keep all costs to or below budget
Other Ad hoc duties as required
Additional pay:
Bonus scheme
Benefits:
Company events
Company pension
On-site parking
Profit sharing
Wellness programmes
Schedule:
Monday to Friday
Experience:
Supervisory: 2 years (Required)
Customer Service: 3 years (Required)
Work remotely:
No
Required Knowledge, Skills, and Abilities
The ideal candidate will have proven experience in a similar role with experience of managing a busy customer service team and working towards targets.